Warranty – Service and Repair

Warranty, if Scooterland  is replacing / integrating components into existing assemblies, this would be regarded as equipment / component replacement, as such not subject to warranty.

In saying the above, we can offer a limited warranty (One (1) month), the limited warranty can be applied to repair and/or service work with the following caveats;

Limited warranty for repair and/or service work;

1) In the event that the equipment breaks-down, an assessment will be required either;

i) A workshop assessment, the customer shall bring the equipment to the company premises during opening hours for assessment.

ii) A on-site assessment, a call out charge is applicable to be paid prior to the technician commencing his on-site assessment work.

iii) The company will provide a quotation to the customer for replacement repairs, the ordering / repairs will proceed only after acceptance of the quote by the customer.

2) The warranty for replacement repairs does not include transportation charges if the company is required;

i) To collect the equipment from the customer and bring the back to the workshop for testing / repair replacement.

ii) To return the equipment to the customer.

3) The warranty for replacement repairs does not include workshop labour;

i) For the removal of associated mechanical parts or electrical components to gain access to the equipment.

ii) For the removal of old equipment and fitting of replacement equipment.

iii) For the return of associated mechanical parts or electrical components after replacement of the equipment.

iv) For workshop function test post equipment replacement.

4) The warranty for replacement repairs time frame;

i) If replacement equipment is required, it shall be procured and sent from the manufacturer.

ii) The manufacturer response is subject to equipment availability.

iii) In general, we expect to have equipment available at our workshop in less than 90 days (including shipping).

iv) In saying the above, we reserve the right to delay how long replacement equipment shall take to obtain.