The Queensland regulations require that the hirer / person operating a mobility aid must have a need for the use of a mobility aid, if used in a public place. Furthermore, the hirer / person operating the mobility aid is to comply with the following road rules
- Use the footpath at all times or, if unsuitable, as close to the side of the road as possible.
- Use the most direct route available when crossing a road
- Travel at a speed, not in excess of 10kph
- Exercise due care and attention in regard to the safety of others.
General Terms and Conditions
All hired equipment (“Item(s)”) remains the property of Scooterland Mobility at all times.
The hirer acknowledges that the use of the Item(s) may involve risks, including injury, property damage, loss, or death, and agrees to use the Item(s) entirely at their own risk.
The hirer accepts full responsibility and liability for any injury, death, loss, damage, claim, demand, cost, or expense arising from their use, possession, or control of the Item(s) during the hire period.
The hire period commences upon delivery of the Item(s) and continues until the Item(s) are collected by, or returned to, Scooterland Mobility.
To the fullest extent permitted by law, the hirer releases and indemnifies Scooterland Mobility, its employees, contractors, and agents against any claim, loss, liability, damage, cost, or expense arising from the hirer’s use, possession, or control of the Item(s).
The Item(s) must be maintained in good condition and operated in accordance with all instructions provided.
Mobility scooters must be operated and parked only in secure, dry locations and must not be driven through rain, soft sand, mud, floodwater, or other unsuitable terrain.
Our standard hire scooters have a recommended maximum user weight of 115 kg. The hirer must advise Scooterland Mobility before hire if any intended user exceeds this weight so that a suitable scooter may be supplied, where available.
The Item(s) are deemed delivered and under the hirer’s control once delivered to the delivery location.
Delivery does not include formal training or instruction. If the hirer is present at delivery, a brief operational overview may be provided upon request.
Additional delivery charges may apply if delivery fails due to the hirer not being present, not able to received / accept the hire equipment .
All hire fees, including extensions, must be paid in advance.
No refunds will be provided for early return, unused hire periods, or changes in circumstances after the commencement of the hire period.
Additional Terms and Conditions for Hire
The following conditions apply to all hire extensions:
The Item(s) remain the property of Scooterland Mobility.
The hirer acknowledges and accepts all risks associated with the use of the Item(s).
The hirer’s liability continues throughout the extended hire period.
The hirer remains bound by all original terms and conditions of hire.
The Item(s) must continue to be maintained and used in accordance with these Terms and Conditions.
Mobility scooters must not be driven in rain, soft sand, mud, or other unsuitable conditions and must be stored in a secure, dry location.
The hirer remains responsible for all loss or damage to the Item(s), including punctures and flat tyres.
Weight limitations and user suitability requirements continue to apply.
Delivery of the Item(s) is deemed acceptance of responsibility by the hirer.
Any requested equipment handover, demonstration, or instruction must be arranged at the time of booking. Additional charges may apply.
The hirer warrants that they are competent to operate the hired Item(s) or equipment of a similar nature.
No refunds are available where equipment is returned before the expiry of the hire period.
All extension fees must be paid in advance.
A service or call-out fee may be charged for assistance requests, including punctures and user-related issues, where no equipment fault exists. Standard call-out fees apply within 25 km of Scooterland Mobility premises. Assistance outside this area will be charged at a negotiated rate.
Local Hire Requirements (Gold Coast Area)
The following information is required before a local hire booking can be confirmed:
- Contact name
- Mobile telephone number
- Approximate user weight
- Credit card details to secure the booking
- Delivery date and time
- Collection date and time
- Accommodation name
- Accommodation address
- Reception or concierge booking reference (if applicable)
Accommodation Deliveries
Where accommodation has been booked privately (for example through Airbnb or a private owner), accommodation staff may not be authorised to accept or store hired equipment on behalf of guests.
For privately booked accommodation, the hirer must make arrangements to be present for both delivery and collection of the equipment.
Where accommodation has been booked directly through a hotel or resort, the booking reference must be provided to enable confirmation that reception or concierge staff have agreed to accept and hold the equipment on the hirer’s behalf.
Additional Local Hire Terms and Conditions
Scooterland Mobility provides service and support within a primary service coverage area of approximately 25 km from its premises.
If the hirer intends to travel outside the Gold Coast service area with the hired Item(s), they must advise Scooterland Mobility before commencement of the hire.
Once outside the service coverage area, the hirer assumes responsibility for the care, security, operation, and management of the Item(s). Immediate on-site support may not be available.
Scooterland Mobility reserves the right to refuse a hire request where the proposed use falls outside its service area or presents an unreasonable risk to the hirer or equipment.
If delivery cannot be accepted by accommodation staff, the hirer must arrange a mutually convenient time and location within the service area for delivery or collection.
All Item(s) are inspected and tested before delivery and upon return. Where a fault is identified before delivery, Scooterland Mobility will endeavour to provide a comparable replacement where reasonably practicable.
If an Item develops an operational fault during the hire period, the hirer must notify Scooterland Mobility immediately by telephone or email so that assistance can be provided as soon as reasonably possible within the service area.
Scooterland Mobility reserves the right to charge additional fees where recovery, collection, repair, or support services are required outside the normal service coverage area.
Resort Hire – Not Available
Note: Our Minimum Weekly Hire Rate plus Delivery / Collection Charges shall apply.
Our Resort Hire comprises:
- Delivery to Specific Resort – Normally between 09:00 and 10:00 and as arranged by SMS message 30 mins to 1 hour before expected arrival at a Theme park
- Scooter Hire for the day
- Pickup from the Theme Park – Normally as arranged by SMS message 1 hour before expected departure from Theme park
- We need the following information as well
- User approx. weight to size the correct scooter
- Mobile contact No for SMS confirmations on the day of hire
- Accommodation address
- Credit Card details to reserve booking
- The following Theme Parks are included
- Seaworld
- Movie World
- Dream World
- Currumbin Wildlife Sanctuary
- Paradise Country
Acknowledgement
By accepting delivery of the Item(s), the hirer acknowledges that they have read, understood, and agreed to these Terms and Conditions and accepts responsibility for complying with all applicable laws, regulations, and safety requirements during the hire period.
