Terms & Conditions – Standard (Local) Hire

The Queensland Government regulations require that the hirer must have a need for the use of a mobility aid if used in a public place. Further, the hirer is to comply with the following road rules

• Use the footpath at all times or, if unsuitable, as close to the side of the road as possible.
• Use the most direct route available when crossing a road
• Travel at a speed, not in excess of 10kph
• Exercise due care and attention in regard to the safety of others.

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Terms and Conditions

Terms and Conditions Extension

• The Item/s shall always remain the property of Scooterland Mobility
• The Hirer acknowledges that the use of the item/s has the potential to cause injury, damage, or loss to both the hirer and any other person or property, and further acknowledges that this use is entirely at their own risk.
• The hirer accepts total liability should any claim be made by any person or persons in respect to any injury or damage caused by the hirer whilst he or she is in charge or control of the item/s, (control being the total time hired by the hirer both start and end dates inclusive).
• In consideration of this contract to hire, the hirer has absolutely released Scooterland Mobility, its servants, and agents for all liabilities, loss, or demands made by any person or entity, as a result of any act or omission by the hirer whilst in possession or control of the item/s. This includes but is not limited to death, personal injury, property loss, or damage to the hirer or any other persons howsoever such damage or loss may be caused either wholly or in part by any act or omission by the hirer.
• The item/s must at all times be carefully maintained.
• The mobility scooter must at all times be operated and parked in secure and dry areas. The mobility scooter MUST NOT be driven in rain, soft sand, or mud.
• All loss or damage done by, or to, the item/s must be paid for by the hirer, (Including punctured/ flat tires).
• Our hire mobility scooters have a nominal user weight maximum of 115 Kg, the hirer agrees to advise if the prospective user(s) is/are heavier than the nominal weight stated above, if so, please inform us on the onset, so we can assign a suitably spec mobility scooter that would be fit for purpose.
• All item/s are deemed to be received and in control of the hirer when the item/s are delivered to the agreed specified place and time.
• All hires, including extensions to be paid in advance, and a refund is not applicable.
• An additional fee will be charged for any call out or service call (including punctures), found not to be acceptable equipment failure, when required within 25km of Scooterland Mobility and premises, outside of this area will be at a negotiated fee with Scooterland Mobility.

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Local Hire

For local hires (Gold Coast Area), we need the following personal and well as standard booking information;

• Contact Name
• Contact Mobile No
• User approx. weight to size the correct scooter
• Credit Card details to reserve booking
• Delivery Date & Time
• Collection Date & Time
• Accommodation Name
• Accommodation Address
• Reception / Concierge booking No

We shall require to know if the accommodation has been booked privately as if the apartment has been booked privately (i.e. not thought the hotel / Resort) them hotel staff have no obligation to accept delivery or hold hire equipment for the guest.

Booking through sites such as Airbnb (i.e. not booked through the hotel), means that the hirer has to make arrangements to be present to accept delivery of hire equipment, conversely has to arrange a suitable time for hire equipment to be collected.

If the accommodation has been booked through the Hotel / Resort, the booking reference should be forwarded to confirm that the client has a booked room and that hotel staff (reception/concierge) have been informed to accept delivery and hold rental equipment.

Extra Terms and Conditions ( Local Hire )

• If Hirer and Item/s leave the coverage zone of Scooterland Mobility Retail and Workshop area range of suitable coverage (25 km), the Hirer is solely responsible for the maintenance, well-being of the item/s they have hired from Scooterland Mobility. Scooterland Mobility cannot physically assist due to distance limitations as well as the Hirer must still pay for the hired Item/s.
• Before hire of said Item/s the hirer must omit if they are planning to leave Scooterland Mobility’s coverage zone (Gold Coast), due to risk to said item/s and Hirer’s well-being.
• If the Hirer and said hired Item/s leave the coverage zone (Gold Coast), without omitting the fact to Scooterland Mobility, the hirer might incur harsher penalties up to legal, and criminal court if Scooterland Mobility does not attain a satisfactory outcome.
• Scooterland Mobility has also the right to refuse a hirer’s request if the coverage zone of (Gold Coast) is not met,  or the Hirer may face additional fees for the trouble. Essentially If said Item/s is outside the scope of Scooterland Mobility’s coverage range, then said Item/s is solely the responsibility of the Hirers’.
• If the item/s hired cannot be accepted by the reception and the workshop, the hirer must call and arrange to meet up with Scooterland Mobility to retrieve said item/s through a pickup, and delivery arrangement, in a reasonable (25 Km) Coverage Zone around Scooterland Mobility.
• Scooterland Mobility Item/s will be tested before and after the Hirer has hired the product to show that the product is at working condition, and functions outside the scope of Scooterland Mobility staff’s assistance.  The item/s will be tested before delivery, if Scooterland Mobility finds a fault with said item/s we will replace it with a similar type when feasible.
• If the hired item/s functions failed during the hired period, the Hirer must inform Scooterland Mobility immediately through phone call or email, so we can resolve the issue at the earliest possible time, that’s within coverage of the coverage zone.

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Resort Hire ( Weekly )

Our Resort Hire comprises:

• Delivery to Specific Resort – Normally between 09:00 and 10:00 and as arranged by SMS message 30 mins to 1 hour before expected arrival at a Theme park
• Scooter Hire for the day
• Pickup from the Theme Park – Normally as arranged by SMS message 1 hour before expected departure from Theme park
• We need the following information as well
• User approx. weight to size the correct scooter
• Mobile contact No for SMS confirmations on the day of hire
• Accommodation address
• Credit Card details to reserve booking
• The following Theme Parks are included
• Seaworld
• Movie World
• Dream World
• Currumbin Wildlife Sanctuary
• Paradise Country