Information
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PURCHASE & DELIVERY
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HIRE POLICY
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NDIS INFO
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WARRANTY
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LOCATION
Scooterland Mobility is proud to serve the Gold Coast region, with our primary location based in Ashmore, Queensland. We are committed to delivering a personalized and attentive shopping experience to our valued customers within this community. In order to provide the best possible service, we have temporarily suspended online purchases through our website. Instead, we encourage you to connect with us directly via phone or by visiting our physical store. This approach allows us to gain a deeper understanding of your unique needs, provide expert guidance, and arrange deliveries or pickups using our dedicated fleet of delivery vehicles. This ensures that your purchases are promptly and securely transported, upholding our commitment to quality and customer satisfaction.
We apologize for any inconvenience this temporary change may cause and appreciate your understanding. Our focus remains on delivering exceptional service and tailored solutions to meet your mobility needs. To discuss your requirements and make arrangements for your purchase, please don't hesitate to contact us at (07) 5539 2141 or visit us at 165 CURRUMBURRA ROAD, ASHMORE QLD 4214. Thank you for choosing Scooterland Mobility as your trusted partner for all your mobility aid needs on the Gold Coast.
Terms and Conditions
The item/s shall always remain the property of Scooterland Mobility.
The hirer acknowledges that the use of the item/s has the potential to cause injury, damage, or loss to both the hirer and any other person or property, and further acknowledges that this use is entirely at their own risk.
The hirer accepts total liability should any claim be made by any person or persons in respect to any injury or damage caused by the hirer whilst he or she is in charge or control of the item/s, (control being the total time hired by the hirer both start and end dates inclusive).
In consideration of this contract to hire, the hirer absolutely releases Scooterland Mobility, its servants, and agents for all liabilities, loss, or demands made by any person or entity, as a result of any act or omission by the hirer whilst in possession or control of the item/s. This includes but is not limited to death, personal injury, property loss, or damage to the hirer or any other persons howsoever such damage or loss may be caused either wholly or in part by any act or omission by the hirer.
The item/s must at all times be carefully maintained.
The mobility scooter must at all times be operated and parked in a secure and dry area. The mobility scooter MUST NOT be driven in rain, soft sand, or mud.
All loss or damage was done by, or to, the item/s must be paid for by the hirer, (including punctured/ flat tires).
Our hire mobility scooters have a nominal user weight of 115 kgs, the hirer agrees to advise if the prospective user(s) is/are heavier than the nominal weight stated above, if so, please inform us at the onset, so we can assign a suitable spec mobility scooter that would be fit for purpose.
All item/s are deemed to be received and in control of the hirer when the item/s are delivered to the agreed specified place and time.
All hires, including extensions to be paid in advance, and a refund is not applicable.
What is the NDIS?
The NDIS (National Disability Insurance Scheme) is a new way to help people under 65 with a disability get care and support. Providing life-long, individual support to people living with a disability in Australia, the NDIS has been designed to ensure you have genuine choice and control when it comes to deciding the products, services, and support you receive.
Assistive Technology & your NDIS Plan.
Make sure you include Assistive Technology in your NDIS Plan, detailing the products you need and/or an allocation for service and repairs.
NDIS Information: Get the Most Out of Your NDIS Plan at Scooterland Mobility
Welcome to Scooterland Mobility! We are excited to inform you that you can utilize your National Disability Insurance Scheme (NDIS) funding to make your purchases more affordable and accessible. Our commitment to providing quality mobility solutions aligns perfectly with the NDIS mission to empower individuals with disabilities to achieve their goals and enhance their independence.
How to Apply Your NDIS Funding:
- Check Your Eligibility: Ensure that you are eligible for NDIS funding and have an active NDIS plan.
- Choose Your Products: Browse our wide range of mobility aids, scooters, wheelchairs, accessories, and more. Select the items that best suit your needs and preferences.
- Contact Your NDIS Planner: Reach out to your NDIS planner or support coordinator to discuss your desired purchases and their relevance to your goals and needs.
- Request a Quote: Contact us at Scooterland Mobility and request a detailed quote for the products you wish to purchase. We will provide you with all the necessary information, including item descriptions, prices, and any other details required for your NDIS plan.
- Submit for Approval: Share the quote and product information with your NDIS planner. They will assess the items' suitability for your plan and determine the funding allocation.
- Confirmation and Purchase: Once approved, your NDIS planner will provide you with the necessary details to proceed with the purchase. You can then visit our store, provide the required information, and enjoy discounted prices on your chosen products.
Why Choose Scooterland Mobility:
- Wide Selection: We offer a comprehensive range of high-quality mobility solutions to cater to various needs and preferences.
- Expert Guidance: Our knowledgeable staff is here to assist you in selecting the right products that align with your mobility goals.
- Quality Assurance: We prioritize the safety, durability, and functionality of all our products, ensuring you get the best value for your NDIS funding.
- After-Sales Support: Our commitment to your satisfaction extends beyond the purchase. We provide ongoing support, maintenance, and service for your mobility aids.
- Accessible Showroom: Our physical store is designed to be wheelchair accessible, providing a welcoming environment for all customers.
Scooterland Mobility is dedicated to making your mobility journey as seamless and empowering as possible. We understand the importance of accessing quality mobility aids, and we are proud to partner with the NDIS to help you achieve your goals.
For any inquiries, assistance, or to request a quote, please don't hesitate to contact us. We look forward to serving you and contributing to your enhanced independence and well-being.
1) Limited Warranty – Application
Many of our products are sourced from different manufacturers and suppliers. A general guide explaining warranty coverage can be found below;
These Terms and Conditions only cover the sale of electronic products such as battery chargers, joystick controllers, power modules, control modules, electronic modules, and Lithium battery packs.
Any item purchased is warranted from the date of purchase against faults arising due to defects in materials or manufacturing.
Warranty does not cover labor, parts, or products damaged by misuse, neglect, accident, or improper installation, nor those tampered with, altered, or serviced by an agency not authorized by the manufacturer.
Warranty does not cover equipment collection for assessment and return of equipment after the assessment.
The limited warranty is applicable for new electronic product purchases.
1) Limited Warranty – Application
Many of our products are sourced from different manufacturers and suppliers. A general guide explaining warranty coverage can be found below;
These Terms and Conditions only cover the sale of electronic products such as battery chargers, joystick controllers, power modules, control modules, electronic modules, and Lithium battery packs.
Any item purchased is warranted from the date of purchase against faults arising due to defects in materials or manufacturing.
Warranty does not cover labor, parts, or products damaged by misuse, neglect, accident, or improper installation, nor those tampered with, altered, or serviced by an agency not authorized by the manufacturer.
Warranty does not cover equipment collection for assessment and return of equipment after the assessment.
The limited warranty is applicable for new electronic product purchases.
Direction from Southern Gold Coast (less than 5mins from M1 exit)
- Driving Northbound on the M1
- Exit at Exit 69 (Nerang) will bring you onto the Southport-Nerang Road
- On the Southport-Nerang Road (follow directions towards Surfers Paradise)
- Turn right at the Ashmore City Shopping Centre intersection
- After turning, follow Currumburra Road through the first set of traffic lights at Corporation Road, pass Nitro Marine then immediately turn into the front car park.
- Immediately past the Bus Stop follow the service road beside the Computer Repair Shop to go behind the Showroom to the rear car park for the Workshop.
Direction from Northern Gold Coast (less than 5mins from M1 exit)
- Driving Southbound on the M1
- Exit at Exit 69 (Nerang) will bring you onto the Southport-Nerang Road
- On the Southport-Nerang Road (follow directions towards Surfers Paradise)
- Turn right at the Ashmore City Shopping Centre intersection
- After turning, follow Currumburra Road through the first set of traffic lights at Corporation Road, pass Nitro Marine then immediately turn into the front car park.
- Immediately past the Bus Stop follow the service road beside the Computer Repair Shop to go behind the Showroom to the rear car park for the Workshop.
Direction from Southport (less than 1mins from Ashmore City Shopping Centre)
- Driving on the Southport-Nerang Road (towards Nerang)
- Turn left at the Ashmore City Shopping Centre intersection
- After turning, follow Currumburra Road through the first set of traffic lights at Corporation Road, pass Nitro Marine then immediately turn into the front car park.
- Immediately past the Bus Stop follow the service road beside the Computer Repair Shop to go behind the Showroom to the rear car park for the Workshop.
- There are parking spots at the workshop location. Be sure not to park right at the open section of the workshop, due to access needs for deliveries and unloading.
